Terms and Conditions

Terms & Conditions of Sales, Service & Warranties

Purchase & Payment

We accept Visa, MasterCard, Amex or EFT. Payments must be cleared prior to dispatch of any goods. Currency displayed is Australian Dollars (AUD).

Delivery & Handling Policy

Available orders are dispatched within 3 working days of receipt of payment unless stated otherwise. Processing of Overseas orders is commenced once payment has been cleared and duly authorized by Overseas Bank, which may take several days from date of payment. While we make every effort to deliver by this time, all dates are estimates only and we are unable to guarantee time of delivery as we rely on delivery service providers to deliver the goods on time. Within Australia: Signature Required Delivery, Express Post or other Courier Services. Outside of Australia: By Secure Mail/Couriers Signature Required. Refer to Shipping Details. It is your obligation to enter the correct delivery address details at time of ordering. If you enter the incorrect address, we are not obliged to re-send the order to the correct address at our expense. If your ordered time piece is not in stock, we will advise you of an estimated delivery time and we will back-order the item for you unless we are being advised by you in writing via e-mail that you wish to cancel the order.

Failure to Deliver

Undelivered items that are returned to us by our delivery service providers due to inability to deliver, will incur additional fees equivalent to the fees charged to us by the service provider. It is the responsibility of the customer to inform us if an order does not arrive within the prescribed time. Once we learn an order has not arrived by the due date, we will lodge a trace with our delivery service providers to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, replacement items will be dispatched according to our discretion. Late delivery does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Acceptance of your Order

Orders placed do not constitute a legal contract until we despatch the items. Acceptance of orders is subject to payment verification procedure and we reserve the right not to accept orders if payment does not meet our payment verification standards or we can not despatch the time piece due to factors beyond our control.

Guarantee/Warranty 2 years/Lifetime

All timepieces are issued with 2 Year International Warranties covered by the manufacturer. A Lifetime warranty is offered by SwisstimeHQ/TraserAu which is valid in Australia & New Zealand . All warranties are subject to terms & conditions and exclude all physical damage, straps, bracelet, glass breakage and batteries.

Returns, Exchange & Refund Policy

We gladly accept returns as follows: you need to advise us in writing by email of your wish to return the time piece within 7 days of receipt. The Time pieces must be in unused and in brand new condition, complete with manufacturer’s packaging or boxes, warranty cards and instruction booklets. Time pieces showing any sign of wear or use can not be returned. Faulty: If you receive a product that you believe is faulty we ask you to return it to us and we will, at our discretion, repair, replace or exchange the item. Refunds: Please write to us by email to advise us of the circumstances, and upon acceptance by us we will issue a refund on receipt of goods. Exchange: Please write to us by email to advise us of the circumstances, and upon acceptance by us we wil gladly exchange your item with an item of the same value or a higher value (additional charge). Freight charges, special orders or items at discounted sale price are excluded from our return policy. It is the client’s sole responsibility to deliver returns to us safely to the following address: SwisstimeHQ 202a Maroondah Hwy, Healesville Vic 3777 Australia. We recommend insured & trackable mode of transport for return items.


In no event shall we, our suppliers, or any of our related entities, or any related entities of our suppliers, be liable for any loss or damage, incidental or consequential suffered or incurred arising out of or in connection with using our site or our services, however arisen, including negligence.

Privacy Policy

We are fully committed to protecting your privacy and security and seeks to adhere to the private sector provisions of the Australian Federal Privacy Act. We will not sell its database of customer details or details about customers to a third party. Any information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law. When you place an order through this website, we collect your name, postal address, telephone number and email address. This is so we can deliver your purchase to the right address and get in touch with you of there is an issue with your order. We do not store any credit information on our servers. By using our website, you consent to the collection and use of this information by us and you agree to our terms and conditions. Any changes to our privacy policy will be posted on this page. This page explains the type of information that is collected by SwisstimeHQ (Marti-Baier P/L), how such information is used, and under what circumstances and to whom it may be disclosed. If you have any questions about our Privacy Policy, please feel free to contact us through our website or write to us at: SwisstimeHQ, 202a Maroondah Hwy, Healesville Vic 3777, Australia., Telephone: (+61) 03 9500 8894

Security Policy

When purchasing from SwisstimeHQ your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email info@swisstimehq.com.au

Information Collected

Collecting your information such as your name, address and email address allows us to post you the item and become a regular user for the online shop, we may update you via email to provide a better user experience, including customising content for you or advising you of loyalty programs. Your email address will only be used for the purpose for which you have provided it and will not be added to any mailing lists without your prior consent which we will seek by way of a specific request in writing. We will not use or disclose your email address for any other purpose, without your prior written consent. Cookies – The Sites, third party advertisers and web analytics tools may use cookies to recognise your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. More information about Cookies can be found at the site of the Australian Privacy Commissioner: Protecting your Privacy on the Internet http://privacy.gov.au/internet/internet_privacy/index.html Log Information – When you visit our Sites our Internet servers automatically record information that your browser sends whenever you visit. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. This information is not disclosed to any other party.

Information Disclosed

Information provided to us will only be used for the purpose for which you have provided it and not disclosed to any other party unless stated as otherwise.

Other Sites

This Privacy Policy applies to the websites and services that are owned and operated by Marti-Baier P/L.

Changes to this Policy

This Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Each version of this Policy will be identified at the top of the page by its effective date. If you have any questions about our Privacy Policy, please feel free to contact us through our website or write to us at SwisstimeHQ, 202a Maroondah Hwy, Healesville Vic 3777, Australia.

Cookie Disclosure Statement

A technology called ‘cookies’ involves a file being transferred from a website to the hard drive of your computer so that the website operator can track activities on that site. SwisstimeHQ/traser watches uses cookies for users to access the administrative functions of their accounts.


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