Terms and Conditions
All Repairs must be accompanied by clear instructions including return address, phone number, email address and a brief description of the problem. Australian & New Zealand Warranty claims are on a 'return-to-base' basis and can only be considered when accompanied by a validated warranty certificate and proof of purchase from an Australian or New Zealand authorised Retailer. International Warranty: 1) Claims for time pieces purchased from Stores located outside of Australia or New Zealand are subject to a Handling, Administration & Return Postage fee of $25.00. 2) Claims for time pieces purchased from International Internet Sites (grey imports) are covered by the Seller and are to be returned to the Seller. Without a validated Warranty Certificate verifying the source, manufacturers do not permit authorisation of warranty work. This is to ensure that the timepiece was purchased from an Authorised Dealer and that the timepiece is a genuine product and has not been tampered with or assembled from parts. Other Repairs up to $60.00 (+$15 freight/handling) are carried out without the provision of a prior quote. Only repairs above $60.00 in value are quoted prior to the repair being carried out. Payment upon acceptance of quotes is required (Visa, MasterCard or EFT). Disposal Policy: It is our policy to dispose of uncollected Repairs 60 days after the customer has been advised of completion of work, or submission of quotation for work to be carried out. Such advise may be given by phone, SMS, email or letter Reminder & Safe Keeping charge of $25 applies. Return fee for un-repaired items is $15 for watches and $20 for Clocks. All prices quoted are in Australian Dollars. Turn-around times: Australian & New Zealand Warranty Claims & Repairs: 5 - 7 Working Days from receipt. International Warranty Claims: 14 working days from receipt. We accept Mondaine, Mondaine Helvetica, XEMEX & ab.art time pieces for repairs.